Discovery & Analysis: Mapped current client workflows, pain points in maintenance reporting, and communication gaps. Defined core functionalities: ticket creation, tracking, chat, and dashboard overview. Information Architecture & Wireframing: Structured key flows for login, dashboard, ticket management, and chat. Created low-fidelity wireframes to visualize user paths and simplify task tracking. Visual Design & Prototype: Developed a clean, modern UI in Figma with a green accent reflecting reliability and action. Interactive prototypes allowed testing of usability, flow clarity, and responsiveness. Implementation & Testing: Delivered design specifications to developers, ensuring responsive layout, clear task prioritization, and functional chat. Tested user flows, ticket lifecycle, and notifications for accuracy and efficiency.